The unified inbox

The inbox gathers the conversations of all your connected accounts and campaigns in one screen, updated in real time — a reply appears the moment it arrives, without reloading.

Automatic classification

Every incoming reply is read and classified on arrival — interested, to follow up, later, not interested — at no credit cost. The tag is applied as the reply arrives, so your inbox is already sorted when you open it. Classification is what makes the rest possible: filtering on the interested, clearing the refusals from your queue, and prioritizing what needs an answer.

Views

The View menu narrows the inbox to what you are doing:

• Inbox — the working view, unread and to-answer first.
• Pending drafts — every AI-prepared reply awaiting your approval, in one queue.
• To review — conversations the agent flags for your judgment.
• Snoozed — conversations set aside until later; they resurface on their own.
• Archived — closed conversations, out of the way but never deleted.

Priority ordering

Within a view, conversations that need action come first: unread and to-answer on top, the interested one filter away. Opening a conversation settles it back down the list — the inbox behaves like a to-do list that empties, not a feed that scrolls forever.

One conversation, one sender

Each conversation belongs to the account that started it, and replies always leave from that account — with several senders, prospects never notice a handover. Team members see the same inbox according to their workspace access, so whoever is on duty can answer.